All items will be shipped using Australia Post. We offer FREE SHIPPING Australia-wide and Flat rate AU$25 for international shipping to EU, US, UK, RUSSIA and JAPAN for orders less than AU$300. For valuable items containing precious stones insured postage will be provided. A separate paypal invoice will be issued and should be paid by the customer within 2 working days.
We also offer gift-wrapping and you can add a personalised message to your item – just let us know about it!
All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. We have no control over these and will not refund customers for any charges.
Special things require special care. This beauty and airness comes at a cost – which is extra care. Drilled and hand-carved natural quartzes (amethyst, citrine, smoky and rose quartz, peridot and rock crystal) are fragile and could be broken or receive inner fractures when dropped.
Sterling silver, brass and gold are naturally soft metals and should be treated with special care to avoid damage. Avoid exposure to perfumes, oils and household chemicals. As we use only lead and nickel-free metals tarnishing may occur as a process of natural aging. Keep away from hard surfaces as bumps and scratches will cause wear to the plating and patina.
As all the pieces are conceived hand-crafted, small imperfections might be present and are not considered a defect. Stones might contain inclusions, differ in colour, which all contribute to their organic nature.
We will not take responsibility for any breakages after the order has left our studio in good condition - due to any circumstances beyond our control. JaneJu does not issue refunds unless required by law. Please note that we cannot offer exchanges on earrings due to health and safety reasons.